This project was for our Service Design class taught by Marshall Sitten (CitiBank), and our assignment was to pick any service, immerse ourselves in it, and imagine a way to improve the service. Visitors to the New York Public Library first enter a beautiful space with a daunting amount of information, places to see, and a wayfinding system that can be very confusing. Our goal was to imagine a way to help visitors find their way through space while learning throughout the experience.
Secondary & Primary Research, Interviewer, UI & UX Design, Project Ideation, UI Design and Field study
Kaitlin Carano and Hao Xian
Service & Experience Design
“In all, this represented the best qualities of the projects I see in this class. Thorough research, excellent attention to detail, adherence to the methodology and creative insights. Well done all.”
“ I didn’t know what to do when I first came to New York Public Library!”