– Service Design, Strategic Design, Social Innovation, System Design, UI & UX Design,
New York Public Library Service Design Project

Take a tour of main branch of New York Public Library

Introduction

This project was for our Service Design class taught by Marshall Sitten (CitiBank), and our assignment was to pick any service, immerse ourselves in it, and imagine a way to improve the service. Visitors to the New York Public Library first enter a beautiful space with a daunting amount of information, places to see, and a wayfinding system that can be very confusing. Our goal was to imagine a way to help visitors find their way through space while learning throughout the experience.

Timeline

2 mons.

Role

Secondary & Primary Research, Interviewer, UI & UX Design, Project Ideation, UI Design and Field study

TeaM

Kaitlin Carano and Hao Xian

Category

Service & Experience Design

Instructor's Overall Evaluation

“In all, this represented the best qualities of the projects I see in this class. Thorough research, excellent attention to detail, adherence to the methodology and creative insights. Well done all.”

Problem

“ I didn’t know what to do when I first came to New York Public Library!”
Visitors to the New York Public Library first enter a beautiful space with a daunting amount of information and places to see. Library visitors find current wayfinding systems confusing, and the guided tours are long and offered at inconvenient times.

Opportunity

Imagine a way to help visitors find their way through the space, while also learning along the way.

Solution

A web app offering various self-guided audio tour offerings that are filtered by interest and time needed. The web app also includes an AR-based object recognition technology.

Goals

  1. Create a way to engage with the library that is straightforward and engaging
  2. Allow users to have autonomy in exploring the library
  3. Remove waiting time / scheduling limitations
  4. Be flexible and customizable based on visitor interest